This includes both full playlist updates and manual changes to running schedule.
Liaising with commercial planning department to optimise commercial time in the schedules which includes making adjustments to the daily schedules while assuring programme start time.
Planning and optimisation of Promo and Interstitials in accordance with channel and slot branding, following up and making adjustments as required in cooperation with the Marketing & Promotion departmentīeing reactive to changes in programme content, duration, and versions adjusting the schedules accordinglyĭaily On-air scheduling: Import and scheduling of commercial playlist files. Optimising the commercial time as required, while keeping the desired programme start times set out by the programme planning department and ensuring continuity Break modeling and optimizing time allocations to interstitial content. Granted 2014 Rising Star Award by Regional and Market Leadership Team.Preparing mid-term programme schedules, ensuring these are accurate for press release. Working closely with and providing input to the banking center manger and assistant manager to continually improve banking center performance. Consistently teaching and coaching tellers to succeed in their daily performance and teller referrals. Reviewed daily opened accounts for accuracy and audit purposes. Proactively managed risk in every business, product, and service transaction leveraging the Risk Framework. Resolved complex service issues or referred to appropriate specialist or line of business to guarantee customer satisfaction and retention. Open deposit accounts and other banking products(examples: credit cards, CD, IRAs, Loans) Responsible to make sure the financial center has current Marketing materials on display and make sure the orders are done on time to be in compliance.
Assist, educate and train customers on how to conduct simple transactions through self-service technologies. SALES AND SERVICE SPECIALIST 07/2014 to 11/2014Įffectively manage financial center's lobby by making sure customers are directed to the right specialist or business partner. Active member of HOLA (Hispanic/Latino Organization for Leadership and Advancement). Selected by West Valleys Market Leadership to be the Presenting Banker for Q4 Video and Training Material of National Marketing Campaign. Partner with appropriate specialists to serve client's banking, small business, mortgage and investment needs which resulted in a 6.5 million acquisition with Merrill Lynch Wealth Management in Q3 of 2015. Build and deepen client relationships by recommending the best fit products. Ability to manage difficult situations and complex transactions with customers and provide clients with information, data and advice.Follow rules and regulations in every interactions with customers. Proven ability to exemplify knowledge of banking services, sales practices and to provide customers with exceptional service. Consistently and proactively serving high value clients with their financial need while turning service into sales and deepen relationship with the financial institution. A top performer funding at the highest tier at 150% above the goal for Q1,Q2,Q3 and Q4 of 2015. Sell financial products and services to consumer and small business customers.
Determine customers' financial needs and provide solutions.Maintain professional customer interactions. Risk management and loss mitigation every business, product, and service transaction by leveraging available tools and knowledge.Ĭomplying with all applicable banking and investment laws, regulations, company policies and procedures to serve the customer's best interest and enhance client satisfaction. Exceedingreferral goals, while adhering to regulatory policies and procedures, by identifying opportunities to directly refer customers to other specialists for additional expertise or specialized needs. Ensure the customer's banking, small business, mortgage and investment needs are met by partnering with specialists and business partners to understand what they offer to customers and the most effective way to generate business referrals in adherence with policies and procedures.Building strong relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration.Participating in weekly proactive planning sessions for client engagement activities and drive sales related topics. Closely partnering with financial center managers and market sales managers to ensure adherence to operational and regulatory policies and procedures.Coach and develop team of personal bankers in execution of key plays while role modeling on a daily basis. Focus on deepening customer relationships by referring customers to sales specialists and offering appropriate financial solutions and services to both individual and small business customers/clients.